Repair Shop Management

Complete
Workshop Software

Manage repair jobs, track devices, schedule technicians, run inspections, and coordinate multi-branch operations รขโ‚ฌโ€ all in one platform.

Job Tracking
Multi-Branch
Tawala Workshop Dashboard

200+

Workshops

10K+

Jobs/Month

95%

On-Time Delivery

24/7

Support

Features

Complete Workshop Suite

Everything you need to run a professional repair business

Dashboard

Real-time overview of jobs, technician workloads, pending pickups, revenue, and workshop performance metrics.

Repair Jobs

Create, assign, and track repair jobs from intake to delivery. Status updates, cost estimates, and customer notifications.

Devices

Track customer devices with serial numbers, model info, repair history, and warranty status for complete device lifecycle management.

Technicians

Manage your repair team with skill profiles, job assignments, performance tracking, and workload balancing.

Labour & Products

Define service pricing, labour rates, spare parts catalog, and automatically calculate job costs and customer invoices.

Branches

Manage multiple workshop locations with separate inventories, staff, and reporting. Transfer jobs between branches seamlessly.

Inspections

Conduct device intake inspections with checklists, photo documentation, and customer sign-off to avoid disputes.

Workshop Config

Configure workshop settings, job categories, status workflows, notification templates, and custom fields for your business.

Settings

Customize job statuses, priorities, SLA timelines, SMS/email templates, and integration settings to match your workflow.

How It Works

Simple Repair Workflow

1

Device Intake

Receive device, conduct inspection, capture photos, and create job ticket with customer details.

2

Diagnose & Quote

Technician diagnoses issue, selects parts and labour, generates cost estimate for customer approval.

3

Repair & Update

Perform repair, update job status in real-time, and notify customer when ready for pickup.

4

Deliver & Invoice

Customer picks up device, receives TRA-compliant invoice, and warranty tracking begins.

Use Cases

Perfect For

Phone & Electronics

Mobile phone, laptop, TV, and electronics repair shops

Auto & Motorcycle

Vehicle garages, motorcycle workshops, spare parts dealers

Equipment Services

Generator, AC, appliance, and industrial equipment repair

IT Services

Computer repair, IT support, server maintenance companies

FAQ

Common Questions

Can customers track their repair status?

Yes! Customers receive SMS notifications at each status change. They can also check status online using their job ticket number.

Does it integrate with your invoicing feature?

Absolutely! When a job is completed, generate TRA VFD-compliant invoices directly. Labour and parts are automatically itemized.

Can I manage multiple workshop locations?

Yes, the Branches feature lets you manage multiple locations with separate inventory, staff, and consolidated reporting.

How do I track technician performance?

Dashboard reports show jobs completed, average repair time, customer ratings, and revenue generated per technician.

Streamline Your Workshop

Professional repair management without the complexity. Start your business today.

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